WBL.GROUP

Contact

Miss Lan English

Project Date - 08.09.2025

Read the Case Study

Eliminate operational fragmentation with a unified Digital Workplace and automated student engagement workflows. WBL helps businesses centralize data management, optimize software costs, and build a scalable foundation for revenue growth in the education sector.

IMPLEMENTED SOLUTIONS

CLIENT:
INDUSTRY:
COMPANY SIZE:
20 Employees
CORE BUSINESS:
Online English Education
End-to-End Digital Transformation for Online Education: Maximizing Sales Performance & Standardizing Operations

DIGITAL TRANSFORMATION RATE

Successfully Implemented 100%

SYSTEM SCALE

15 TB of Secure Cloud Storage

CURRENT SITUATION

Miss Lan English is a fast growing education brand with a passionate team of 20 employees based in Can Tho. However, its internal operations remained highly fragmented. The company incurred significant recurring costs across multiple disconnected platforms including Google Workspace, servers, hosting, and ChatGPT, yet still lacked a unified management data flow. As a result, leadership struggled to obtain timely insights for effective business decision making.

Learn More About Miss Lan English
CHALLENGES
The biggest challenge was that communications and documents were scattered across personal applications such as Zalo and Google Drive, creating a high risk of data loss. The Sales team found it difficult to track the complete student engagement history due to the absence of a centralized CRM, resulting in missed sales opportunities. Critical operational tasks such as approval processes and customer follow up reminders were still handled manually, consuming valuable staff time and increasing the likelihood of human error.
SOLUTION

Rather than simply deploying software, WBL Consulting Group redesigned the company’s entire operational workflow by migrating all 20 employees onto a unified Digital Workplace powered by Lark Suite, including Lark Chat, Calendar, Docs, and Tasks.

A key highlight of WBL’s consulting approach was the development of a customized Mini CRM for the education industry using Lark Base, enabling the company to monitor each student’s lifecycle from initial inquiry to post enrollment support.

The entire management process was automated. The CRM was directly integrated with 12 Pancake user accounts to automatically route incoming conversations and synchronize converted customer data into the central system.

WBL also configured intelligent automation assistants that notify telesales representatives whenever a customer has been inactive for more than three days, while automatically scheduling follow up campaigns after one, two, and three months to encourage repeat enrollments.

RESULTS

Within just 31 days, WBL successfully transformed Miss Lan English into a fully integrated digital operation powered by an intelligent management model.

Information barriers between departments were completely eliminated. Management can now monitor business performance, including conversion rates and processing times, in real time through transparent dashboards.

Most importantly, the company’s data assets are fully protected through a robust role based access control system, ensuring strict permission management from executives to frontline employees. This provides a secure and scalable foundation for future business expansion.

CHALLENGES
SOLUTION
RESULTS

Eden Dang

Co-founder – Miss Lan English

What Does Miss Lan English Say About WBL Group?

As an online education business operating with a fully remote team, we faced numerous challenges in digital transformation and customer management. WBL delivered practical solutions that streamlined our operations, improved student engagement, and established a solid foundation for sustainable growth. We look forward to continuing our partnership with WBL in the next phase of our digital transformation journey.

Miss Lan English (Eden)

Online Education & Training

Download PDF

FACING SIMILAR CHALLENGES? SCHEDULE A DEMO TODAY

Schedule a Demo
CASE STUDIES
Projects Delivered by WBLGroup
Each project reflects a real business challenge addressed through tailored technology solutions and proven management practices. Discover some of the representative projects WBLGroup has successfully implemented alongside its clients.

Fusion Hotel Group: Automating 100% of Reporting and Centralizing Operations Across a 10-Hotel & Resort Portfolio

04

Duration

100

Digitization

4

100

Namia River Retreat: Digitizing Data and Accelerating Business Performance with Zoho CRM

12

Duration

100

Digitization

12

100

SNV Vietnam: Standardizing Operational Workflows and Strengthening Data Governance with Zoho CRM

04

Duration

100

Digitization

4

100

Explore All Projects

Unify Your Digital Workplace & Accelerate Execution

Build a fully integrated Lark Suite digital workplace that connects communication, automates approval workflows,
and enables seamless digital collaboration across your organization.
Explore Lark Suite Solutions

Have Questions About Digital Transformation Solutions?

Contact Us
Vector 36
42c2ed251800be43259b8662260324071db30a1b
EMAIL
let-talk@wbl.group
CONTACT INFORMATION
(+84) 37 255 6675
OFFICE ADDRESS
2nd Floor, Saigon Paragon Building, No. 3 Nguyen Luong Bang Street, Tan My Ward, Ho Chi Minh City, Vietnam.

Learn More About the Zoho Ecosystem

Access WBL One
© 2026 WBL Group. All Rights Reserved.
Privacy Policy
Terms of Use