As one of the world’s leading international development organizations, SNV is committed to advancing sustainable development across emerging economies. In Vietnam, SNV collaborates with hundreds of partner organizations, SMEs, and local communities across three strategic sectors to create long-term positive impact.

As its operations continued to expand, SNV encountered several operational challenges:

• Fragmented and Vulnerable Data Management: Partner and stakeholder information was scattered across emails, Excel files, and unstructured manual records, making accurate information retrieval difficult and creating significant risks of data loss when employees left the organization.


• Limited Project Visibility: The organization lacked standardized workflows for project approvals and task assignments, making it difficult to monitor project progress, increasing the risk of delays, and reducing management efficiency.


• Weak Access Control: Despite having a multi-level organizational structure ranging from the Country Director to Sector Leaders, SNV lacked a robust permission management system, leaving sensitive project information insufficiently protected.


• Time-Consuming Manual Reporting: Consolidating data from multiple sources required extensive manual effort and was prone to errors, preventing leadership from obtaining a real-time overview of organizational performance.