Prepare Data Before Using CRM: 5 Steps SMEs Should Not Skip
Prepare Data Before Using CRM is a step that many SMEs tend to overlook. Many businesses think that simply choosing software, importing a customer list and starting to use it is enough. But if data is scattered across multiple Excel files, each employee stores information differently, or the data contains duplicates and inconsistencies, moving everything […]
3 Mistakes That Cause SMEs to Lose Potential Customers
Potential customers do not always disappear because the product is not good enough or competitors offer more competitive prices. In many cases, opportunities are lost in small gaps within the process: a message that receives a response too late, a call that is not made on schedule, or important information that exists only in an […]
Comparing 8 Popular Hotel PMS in Vietnam: Which PMS Should You Choose?
Choosing the right hotel PMS is one of the most important technology decisions a hotel can make. The decision may take only a few days, but it can affect the way a hotel operates for many years. The right system can become the foundation for connecting CRM, reporting, customer care and other technologies. On the […]
Mini CRM for Education: Where Should SMEs Start Their Digital Transformation to Optimize Costs?
Digital transformation is no longer a journey reserved for large educational institutions. With the advancement of technology, schools, language centers, skills training centers, and other educational organizations can now begin with solutions that match their size and budget. In this context, a Mini CRM for Education has become a practical choice for SMEs to build […]
Lark Base for Education: Eliminate Information Gaps Between Admissions and Academic Departments
Lark Base for Education is becoming the preferred solution for many schools and training institutions looking to standardize their internal operations. When data is not seamlessly connected between the Admissions and Academic departments, the student experience can easily become fragmented, and collaboration across teams becomes less efficient. Why Does Information Often Break Down After Student […]
Real Estate Marketing Automation: Combining CRM and Omnichannel Customer Nurturing to Increase Conversion Rates
Real Estate Marketing Automation is becoming an essential part of the sales strategy for many real estate businesses. In the real estate industry, customers rarely make a purchase decision after their first consultation. The real difference between businesses lies not only in their ability to generate leads, but also in how effectively they maintain customer […]
Real Estate Data Architecture: Effectively Separate Office and Field Sales Workflows
Real Estate Data Architecture becomes an important challenge as businesses scale and more departments become involved in daily operations. Marketing, Sales, Customer Service, Accounting, and Management all create and use data every day, but each team works in a very different way. Office teams typically work with reports, documents, approval processes, and plans. Meanwhile, field […]
Real Estate CRM: Automate Your Customer Nurturing Funnel
A Real Estate CRM does not help you generate more leads. It helps you avoid losing the ones you already have. As customer acquisition costs continue to rise, losing existing leads has become one of the main reasons many real estate businesses lose their competitive advantage. Every lead represents an investment, whether it comes from […]
CRM for Businesses: 5 Costly Mistakes to Avoid Before Investing
CRM for businesses is one of the most important platforms in the digital transformation journey. It helps companies manage customer data, track sales opportunities, optimize sales processes, and connect Marketing, Sales, and Customer Service activities within one centralized system. However, in reality, many CRM projects do not deliver the expected results. Companies invest in software, […]
ZUG Meetup HCM 2026: Building a Seamless Customer Journey with Zoho CRM, LeadChain, and Zoho FSM
On June 2, 2026, WBL Group attended ZUG Meetup HCM 2026, a community event organized by Zoho Vietnam for Zoho users and businesses exploring digital transformation. The event also welcomed members of Zoho India’s Technical Onboarding Team, who shared practical insights into the latest innovations across the Zoho ecosystem. Centered around the theme “Building a […]
