From CRM to ERP: When Does a Business Need a Broader Management System?
Moving from CRM to ERP is not about replacing one piece of software with a larger system. It is a change in the scope of the management challenge as the business continues to grow. From Managing Customers to Managing the Entire Sales Process From CRM to ERP often begins with a very practical need: the […]
CRM System Architecture: A 5 Year Roadmap for Your Business Growth Journey
CRM System Architecture should not be designed only to solve today’s challenges. A business may start with a few Sales employees, a simple process and a limited amount of Data, but after a few years, it may have multiple teams, multiple processes, multiple Data sources and completely different management requirements. Therefore, if CRM is viewed […]
Expanding the Sales Team: When Is a Mini CRM Like Bigin No Longer Enough?
Expanding the Sales Team often starts with hiring more people, expanding into new markets and increasing the number of customers. But as the team grows, the question is no longer simply how many more Sales employees the business has, but whether the business has enough capability to manage the Data, processes and performance of the […]
Comparing 8 Popular Hotel PMS in Vietnam: Which PMS Should You Choose?
Choosing the right hotel PMS is one of the most important technology decisions a hotel can make. The decision may take only a few days, but it can affect the way a hotel operates for many years. The right system can become the foundation for connecting CRM, reporting, customer care and other technologies. On the […]
